Australasian Housing Institute, AHI

FOR THE LOVE OF GOOD: How tenant entrepreneurship can tackle isolation

Jayden Battey from Servants Community Housing tells us about a new tenant program that's bringing people together with honey and apples... for the love of good.

After COVID-19, our tenants were among the community’s most marginalised. With all on low incomes – and most with experiences of disability, trauma or acute psychiatric conditions – Melbourne’s 262 days of lockdown left them (like so many) feeling exhausted, isolated and worried about their health. The daily rituals of long walks to manage mental wellbeing were replaced by hours watching the daily case numbers press briefing, with some choosing to stay indoors completely for fear of the impact COVID could have on their already immunocompromised bodies.


A benefit of our unique rooming house model – which includes live-in house managers, shared meals and a relentless focus on building deep community roots – is, when the world goes into lockdown, you still have someone to talk to. Your neighbours are close, so the loneliness doesn’t hit quite as hard. It’s not for everyone but, for some, it’s the perfect fit.


As you rest or recover from whatever’s gone on before, you can sit, talk, eat, exercise and think about your life. You reflect on the past and, when you’ve felt safe and stable for long enough, you dream about the future. For a long time, one such dream had been to start an on-site beekeeping program at our inner-suburban Melbourne properties.

"Beekeeping has proven psychological benefits. As you tend the hives, you’re forced to move slowly and methodically."

Beekeeping has proven psychological benefits. As you tend the hives, you’re forced to move slowly and methodically because bees don’t like to be startled and people don’t like to get stung. You’re spending time in nature and preferably in the sun (bees don’t like the cold, either). Your actions are meditative, contemplative and you’re more present in the moment. As you relax into the bees’ hum and gently bring your attention to the hive, it’s easier to step away from anxious thoughts. You’re happier. 


It makes perfect sense that, when the email came to say our application for funds from the Bank of Melbourne Foundation to get our beekeeping program going was successful, we were excited.  

"Twenty-eight people already call our rooming house home – we’re just making room for a few thousand more!”

Plans were made, hives were purchased and land was prepared. A beekeeper, Tony, was hired. Excitement grew. Tenants worked together with staff and volunteers building hives, stringing frames and painting. As one tenant puts it, "Twenty-eight people already call our rooming house home – we’re just making room for a few thousand more!’.


A program was established, and it was working. Some residents jumped right in. Others looked on cautiously, tempted closer each time their neighbours donned the bee suits.  


Around 18 months on, what’s emerged is a program greater than the sum of its parts. Not only have tenants harvested the first round of honey (over 90kg, an outstanding first harvest), but they’ve been involved at every step of the process. A partnership with Rotary has brought bee-friendly plants to our gardens. Working 'bees' with local high-school students have helped with bottling the honey. One resident, Darren, even designed the artwork for the packaging – a bright, triangular pattern that abstractly resembles a hive. The honey is sweet, golden and all the better for knowing how it got here.

But that wasn’t the end. A local volunteer, Stevie, was working at a regenerative apple farm when he joined our team of live-in house managers. Knowing the good that apple-picking had done for his own internal sense of peace, he invited tenants to join him. Two picking days and thousands of organic apples later, we partnered with a local manufacturer to launch a new pilot product into market: 3,000 cans of 100% organic, non-alcoholic, slightly sparkling apple juice. Trust us, it’s delicious.


We’ve packaged the products under the brand 'For the Love of Good'. It’s our way of saying what we’re all about: growing things that are good and necessary for us to survive. Things like a sustainable community, a deeper sense of connection and an attitude of learning... that and great-tasting products, which since our August launch have flown off shelves (after $10,000 worth of stock sold in just over four weeks, we jumped straight back into production!).


The entire project has been great for tenants and staff. Working together, there’s a greater sense of equity. Relationships are deepened. You can taste the fruit of your labour (with the juice, quite literally) and grow a sense of pride and satisfaction in what you’ve achieved. It’s easier for tenants to make new and sometimes unlikely friendships, address isolation, support good mental health and tackle barriers to employment. The entrepreneurial spirit catches you and, for tenants, as you start taking responsibility for creatures that depend on your care, you realise you’re more capable than you thought.


Andrew, a tenant at Servants’ Hamer property, has found this to be true. An advocate for the bees from the start, and a natural green thumb, he sees the bees as a great way to support his mental health.

"Once I got introduced to the bees, my curiosity took over my fear. The bees and the hives give me a sense of belonging and purpose."

"Once I got introduced to the bees," he says, "My curiosity took over my fear. The bees and the hives give me a sense of belonging and purpose." He also thinks the program can grow. "The possibilities, for me, are endless. I’m not just defined by a mental illness. I can partake and learn again. Win, win, win, win – and honey!"



For The Love of Good reminds us of what can easily be forgotten. Our sector is rapidly changing. The pressures and demands on staff are significant. We’re focused on growth and meeting huge increases in demand for housing that’s safe, stable and affordable. I know I’m not the only one who feels the highs and hardships of working in a sector that’s desperately needed but completely under-resourced. Housing ­– especially for those who’ve experienced substantial trauma, repeat incarceration or an acute mental illness – is hard. 

"We can’t afford to forget the capacity each of our tenants has to shape the future too."

But, while it’s easy to be consumed by these challenges and to be driven to shape the future of what social housing can be, we can’t afford to forget the capacity each of our tenants has to shape the future too. Like all of us, social housing tenants are creative, diverse and experienced. They face big obstacles – but they also have something to contribute when we invite them in. 


This project’s taken a lot of work, but the most rewarding outcome isn’t the work we’ve done, or even the products (great as they are). No. Far more powerful is the determined tenant who, while grieving the death of a friend and neighbour, had a reason to get up the next morning – to look after the bees. The long-term unemployed tenant who, after picking apples with friends from home, had the confidence to start a new job. The tenant with a psychiatric illness who looks at a product on the shelf of a local café and gets to say ‘I made that happen. That’s because of me’.


Although we work in housing, creating communities where people are afforded the respect, dignity, hope and opportunity they deserve is what drives us. If this program can teach us anything, it’s that alone we don’t have all the answers. But community is a two-way street, and when we partner together and give real opportunities for tenants to create, you never know what can happen.


All for the love of good. 



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February 14, 2025
It is with great pleasure that we announce nominations are now open for the ahi: 2025 Brighter Future Awards .
February 14, 2025
About the Australasian Housing Institute The Australasian Housing Institute (ahi) is a professional body for workers in the social and affordable housing and Specialist Homelessness Service (SHS) sectors across Australia and New Zealand. It has Branch Committees in each state and territory, as well as in New Zealand. The ahi is submitting a response to the Draft NSW Homelessness Strategy (the Strategy), representing the collective feedback of the NSW Branch Committee, with the support of the entire ahi organization. With over 2,000 members across NSW, ahi members work in both government and non-government housing organizations. The ahi has a long history of collaborating with SHS, Specialist Disability Services, and other mainstream services, including health, education, and local councils. For the past 25 years, ahi has been proudly delivering training for industry housing professionals across a wide range of areas, including tenancy management, asset management, and governance. The ahi also hosts masterclasses and networking events to support its members. The ahi provides professional development to the workforce through: Training and knowledge-building on a range of issues relevant to social housing professionals, from induction programs for new workers to advanced and specialized training in areas such as asset management, trauma-informed approaches with applicants and tenants, personal development, and community participation. A mentoring program that pairs experienced professionals with newer or younger members to help them achieve their career aspirations and goals. A certification program for social housing professionals to uphold professional standards and ensure success in their area of expertise. Leading the Annual Brighter Future Awards, which recognize excellence in the social housing industry. Promoting active, engaged, and connected membership through the delivery of topical events, seminars, webinars, masterclasses, and more. As a member-based professional body, the ahi is uniquely positioned to build trust, enhance skills, and foster relationships across both the government and non-government sectors, as well as between organizations. Summary The ahi congratulates the NSW Government on its significant investment of $6.6 billion in the 2024 budget, aimed at tackling the unprecedented housing stress and the rising numbers of individuals experiencing homelessness driven by the ongoing rental crisis in both the private rental and social housing sectors. The Strategy for 2025-2035 is highly commendable, with its three core goals—rare, brief, and non-repeated—standing out as ambitious and impactful objectives aimed at addressing homelessness. These goals are set to bring about significant changes in the social housing system and provide a clear policy framework to guide efforts toward achieving meaningful outcomes over the next decade. The ahi recognizes the importance of this Strategy and the critical role that the social and affordable rental housing system plays in meeting these goals, emphasizing the need for genuine, whole-of-government collaboration in delivering results. This approach involves collaboration across government, the not-for-profit community housing sector, and mainstream services, all supported by SHS’s within a Housing First framework and guided by a clear governance structure. It marks a shift from a deficit-driven perspective to a solution-focused, positive approach. The success of this transformation relies on collective efforts through co-design, co-evaluation, and co-delivery, ensuring the long-term effectiveness of the change. For this paradigm shift to succeed, it will require a skilled, committed, and dedicated workforce, as outlined in Principle 8 (The Workforce is Strong and Capable). Recognizing the need for a sustained, locally connected workforce is crucial to addressing the diverse needs of individuals experiencing homelessness across all three phases of their journey. In its feedback on the Strategy, the ahi emphasizes the importance of focused attention on homelessness and social housing workforce planning, professional development, industry support, and the need for culturally competent workers—both paid and voluntary—who bring diversity, inclusion skills, and lived experience. Finally, the ahi urges that Principle 8, which highlights the strength and capability of the workforce, be prioritized, particularly in supporting First Nations people experiencing housing stress and homelessness, with a long-term vision extending beyond the next 10 years. Detailed response The following is more a detailed response from the ahi to the questions outlined in the consultation paper for the Strategy. SECTION 1: The Guiding Principles of the Strategy 1. What do we need to consider as we implement services and system reform guided by these principles (total 9) over the next 10 years? As we implement services and system reform guided by these principles over the next 10 years, the ahi suggests the following approaches be prioritized: Workforce planning should be a key focus in the first rolling action plan (2025-2027), with an emphasis on forecasting the ongoing skills and competency needs throughout the life of The Strategy. This will ensure the workforce is equipped to meet evolving demands. Increasing the supply of dwellings to address crisis, transition, and permanent housing needs must be matched by a parallel increase in the workforce. This includes expanding both paid employees and volunteers within social housing, community housing organizations, and Specialist Homelessness Services (SHS). A well-supported workforce is essential to ensuring the successful and sustainable delivery of outcomes envisioned by the Strategy. Skilling workers who assist First Nations people experiencing homelessness should be prioritised. This requires a culturally competent workforce at all levels to provide high-quality services and ensure that First Nations people do not experience repeated homelessness. By focusing on cultural competence, we can foster better outcomes and long-term stability for these communities. 2. Which Principle should be prioritized and why? The ahi fully supports all nine Principles, with particular emphasis on Principle 8: Workforce is Strong and Capable, as being foundational. Addressing homelessness is a person-centered solution that requires culturally competent employees and volunteers who can establish strong, supportive networks with wraparound services at the local community level. This is essential to meeting the evolving needs and remains a high priority in the First Action Plan (2025-2027). Ongoing professional development for workers is crucial to ensuring long-term success in meeting the changing social, economic, and environmental needs of those living in quality housing. It is also vital for ensuring tenants not only live well but stay connected to their communities. Supporting the workforce’s safety and wellness is key to maintaining a capable, resilient workforce, which in turn ensures the best possible quality of housing, management, and support for tenants. SECTION 2: Strategy focus areas: 1. To make homelessness rare, what should NSW prioritise for action and why? The ahi believes that adequate funding for SHS’s is essential to ensure they are properly resourced to assist individuals at risk of or in a crisis state of homelessness at the point of need. The ability to identify risks and allocate resources effectively for intake assessments and service coordination is key to early intervention and prevention. A triage system is vital for facilitating positive outcomes, aiming to make homelessness a one-off experience. The ahi also supports dedicated funding for staff training and development in this field, recognizing its importance in preventing homelessness from becoming a long-term issue. Investing in training allows for timely and appropriate interventions, helping to break the cycle of homelessness early on. 2. What opportunities and risks are there for implementing actions under this outcome? Delaying action in assisting individuals experiencing homelessness can lead to a loss of faith and hope in the NSW housing system, pushing them toward the justice system or, in the case of older people or women escaping domestic violence, even premature death. Implementing this outcome presents an opportunity to build a culturally competent, and trauma-informed workforce, a key factor to transforming lives while simultaneously increasing the supply of housing. Supporting a resilient workforce, where high job satisfaction is fostered, creates committed and effective workers who can make a lasting difference. 3. What types (s) would be most useful to measure our impact and why? A key target in the First Action Plan (2025-2027) is to reduce the number of people on the social housing waitlist during the reporting period. This measure will serve as an indicator of success and validate the effectiveness of early intervention policies in preventing homelessness. Additionally, setting targets for the number of employees and volunteers in the social housing and SHS sectors, as well as tracking turnover rates, is essential to assessing the success of building a stronger, more capable workforce. 4. To make homelessness brief, what should NSW Priorities for action & why? Domestic violence, family abuse, and coercive control are major causes of homelessness among women, with the number of homeless women and children increasing according to the latest data. Adequate funding for this vulnerable group is a top priority. Supporting these women has a profound impact on their recovery, resilience, and ability to raise their children, leading to positive generational outcomes in the long term. The rising trend of older women experiencing homelessness for the first time also requires early intervention to prevent premature death. 5. What opportunity and risks are there for implementing actions under this outcome? The continued trend of women dying as a result of domestic violence and family abuse is deeply concerning. In 2024, 14 older women aged 55 and over were killed, a distressing statistic according to the Commissioner for Domestic and Family Violence, Michaela Cronin. These women are at a higher risk of vulnerability, often with no support systems to rely on. Implementing actions under this outcome presents a crucial opportunity to save lives, reduce the number of women experiencing both domestic violence and homelessness, and help them rebuild their lives. 6. What types of target(s) would be useful for measuring our impact and why? Reducing the number of women who die as a result of domestic violence and family abuse during the First Action Plan (2025-2027) is an important metric to track and report, demonstrating the efficacy of The Strategy. Individual success stories are powerful testimonies that show the goals of the Strategy are benefiting both individuals and the housing system. The skills required for employees and volunteers in this area demand dedicated funding and training resources. Implementing a measure to evaluate the outcomes of training courses would be valuable, helping to refine and improve the content and application of these programs. 7. To ensure homelessness is not repeated, what should NSW prioritize for action and why? First Nations people are overrepresented in experiencing homelessness and face significant challenges in breaking the cycle. Priority should be given to this group under the Housing First Principle, supported by skilled and capable staff and volunteers, to empower them and prevent repeat homelessness. Rental tenancy laws in NSW should be reviewed, particularly regarding the cessation of tenancy due to prolonged absences. Cultural customs related to death and bereavement (Sorry Business) should be recognised as acceptable reasons for absences and incorporated into tenancy policies. 8. What opportunities and risks are there in implementing actions under this outcome? The risk of not achieving the goals outlined in the National Agreement on Closing the Gap for the NSW Government is significant if priority is not given to properly housing and supporting First Nations people. There are valuable opportunities in collaborating with Aboriginal leaders through a co-design, co-evaluation, and co-delivery approach. Their collective commitment to improving the lives of Aboriginal and Torres Strait Islander people can lead to positive outcomes in housing, health, education, employment, justice, safety, and inclusion. 9. What types of target(s) would be most useful to measure the impact and why? Increase the number of Aboriginal workers with certified qualifications across various areas of the Aboriginal housing sector. Aboriginal tenants depend on highly qualified and culturally competent workers and volunteers to help build their resilience and prevent repeated homelessness. Regular customer satisfaction surveys should be conducted to measure tenants’ satisfaction levels and identify areas of strength and improvement. Conclusion The ahi supports an ambitious supply growth program throughout the life of the Strategy to address homelessness in NSW. With 63,260 households (based on 2023-2024 data) currently on the waiting list, it is crucial to reduce this number over the next 10 years through the rolling action plans. Successfully delivering the Strategy will require a skilled, trauma-informed, and competent workforce to implement an integrated housing system. While workforce planning is mentioned as one of the nine principles, its lack of detailed planning is concerning. The ahi strongly suggests that the principles of co-design, co-evaluation, and co-delivery be incorporated from the outset in developing the rolling action plans. The ahi thanks the NSW Government for the opportunity to submit feedback and for its ongoing consideration of building a strong and capable workforce that is recognised and supported by a broad range of industries. The value of including people with lived experience and their unique knowledge and skills cannot be overlooked as an essential voice in this transformative process. Contact NSW Branch Committee - Australasian Housing Institute admin@housinginstitute.org www.theahi.com.au (02) 6494 7566 Date submitted: 11/2/25 Submitted to: Homelessness.strategy@homes.nsw.gov.au
October 24, 2024
Australasian Housing Institute (the Company) wishes to announce that effective from today, 24th October 2024, Accounting & Audit Solutions Bendigo (AASB) has been appointed as auditor of the Company. The change of auditor has occurred due to the resignation of Kelly Partners (Sydney) as the company’s auditor. The company received approval from the Australian Securities and Investments Commission (ASIC) to change its auditors in accordance with section 329(6) of the Corporations Act 2001 (Cth). Accordingly, the Company has accepted the resignation of Kelly Partners (Sydney). AASB’s appointment is effective until the next Annual General Meeting of the Company. In accordance with section 327C of the Corporations Act, a resolution will be put to members at the 2025 Annual General Meeting to appoint AASB as the Company’s ongoing auditor.
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